RECALL CAMPAIGNS
Recall campaigns - your safety is important to us
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At HANDFÄCHER CANELA, the safety of our customers is our top priority. If we discover that a product in our range poses a safety risk, we will inform you immediately and initiate a recall. This only applies to products that pose a potential risk to health or safety
What to do in the event of a recall?
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Check the affected product: If you have purchased an affected product, you will receive a detailed notification with all important information, e.g. the affected article number and the production period.
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Return and refund: We will offer you either a refund or an exchange of the product. Please contact our customer service with your proof of purchase to arrange the return or exchange.
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Returning the product: Follow the instructions on our website or in the notice for returning the product. In many cases, we will provide you with a free return label.
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Safety first
We take product recalls very seriously and work closely with the relevant authorities to act quickly and transparently. All affected products are thoroughly checked and, if necessary, withdrawn from sale.
If you have any questions about a recall or need assistance with a return, you can contact our customer service team at any time. We are here for you and will ensure that you receive a solution as quickly as possible.
Please contact us:
contact[at]handfaechercanela.com
Stay safe - we do everything we can to ensure that your shopping experience at HANDFÄCHER CANELA is always safe and reliable.
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